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| How do I return a product back to Alternate Mode? |
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How do I return a product back to Alternate Mode?
We want you to be happy with KAT controllers. If you are not happy with your purchase, please call us. If we can not resolve your issues and you still want a refund, we will glady take back our product, providing it is received in new condition, with all of the packaging materials. Refund does not include shipping charges and our refund policy only applies to KAT controllers. We can not extend refunds on software and other third party manfacturers such as Mackie, Samson, etc unless of course the product is defective. Call 1-877 933 6237 to request a RA number if your product is damaged or defective. Note that we accept returns on KAT products only.
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