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Instrument is not behaving or performing correctly?

Troubleshooting Your Instrument:

Many troubleshooting solutions can be found in the instrument manuals or Video Help Desk. We also have an online forum where you can find answers to many common questions.

 

It may be time for some repairs.

Doing It Yourself:

Many repairs can be done at home. Basic replacement parts such as pads, sensors, and power supplies can be found in the Upgrades and Repairs section under a given instrument catagory.

Also, be sure to look through the Video Help Desk for step-by-step instructions on repairs. 

 

Sending your instrument to Alternate Mode (Warranty or No Warranty):

Larger issues such as motherboard or component malfunctions, or you if you just are not comfortable with doing repairs yourself, will require shipping your instrument back to an authorized service center, or directly to Alternate Mode.

Before shipping your instrument, please contact our office first to inform us of your problem. Your issue may be solved over the phone!!
 
Should you ship your instrument, and your issue is a simple one (or your instrument is under warranty), you will only be charged for the shipping return of your instrument. Otherwise, you will be contacted for an estimate on parts and labor before repairs are made.
 
 
In-Warranty Repairs:
 
Alternate Mode products are warrantied against defects due to materials or workmanship for a period of 90 days labor, 6 months for FSR sensors and 1 year for all other parts. Save your sales receipt as proof of warranty.

WARRANTY RESTRICTIONS: Damage or defects sustained through unauthorized repair or tampering, or abusive treatment or exposure to moisture are not covered by this warranty. The warranty does not cover damages to this Alternate Mode product as a result of improper line voltage. The shipping expenses and arrangements for the repair are the responsibility of the purchaser. Save the original packing carton for shipping. Alternate Mode will make final decisions regarding eligibility for warranty after evaluation.
 
 
Out-of-Warranty Repairs:
 
If your Alternate Mode product is out of the warranty period and is in need of repair, please contact Alternate Mode directly to obtain a Return Authorization Number.  This number must be included with the product you are returning for service.  All shipping expenses and repair costs will be the responsibility of the purchaser.