Instrument is not behaving or performing correctly?
Troubleshooting Your Instrument:
It may be time for some repairs.
Doing It Yourself:
Many repairs can be done at home. Basic replacement parts such as pads, sensors, and power supplies can be found in the Upgrades and Repairs section under a given instrument catagory.
Also, be sure to look through the Video Help Desk for step-by-step instructions on repairs.
Sending your instrument to Alternate Mode (Warranty or No Warranty):
Larger issues such as motherboard or component malfunctions, or you if you just are not comfortable with doing repairs yourself, will require shipping your instrument back to an authorized service center, or directly to Alternate Mode.
WARRANTY RESTRICTIONS: Damage or defects sustained through unauthorized repair or tampering, or abusive treatment or exposure to moisture are not covered by this warranty. The warranty does not cover damages to this Alternate Mode product as a result of improper line voltage. The shipping expenses and arrangements for the repair are the responsibility of the purchaser. Save the original packing carton for shipping. Alternate Mode will make final decisions regarding eligibility for warranty after evaluation.